Account deletion
Delete your Deco account
You can permanently delete your account without leaving Deco. Deletion cannot be undone.
In the iPhone app
Open Help & Support, scroll to the bottom, choose Delete account, and confirm the permanent deletion.
Without app access
Send a deletion request to usedecoapp@outlook.com from the email address associated with your Deco account. We may verify your identity before acting. You do not need access to the private web preview.
Email deletion requestConnected banks and subscriptions
Live bank connections and Deco Plus purchases are not available in the current public app. If you have an existing managed Synci profile or linked bank access, account deletion also requests their removal or revocation. Provider records follow their own retention policies. If you have an active subscription, cancel it separately in your App Store subscription settings to stop future renewals.
Connection status and provider informationWhat deletion does
Deco removes the live authentication account and user-linked profile, preferences, financial records, feedback, privacy recovery envelope, and stored avatar. Provider-managed disaster-recovery backups expire through their normal retention cycle. The current app does not submit shared categorization-learning samples. Historical samples from older versions may remain because they have no retained user or account link. The full details are in the Privacy Policy.